Privacy Policy

 

Your trust is important to us so we have updated our Privacy Policy in accordance with current regulations. This explains how we collect, store, handle and keep your personal information safe. All personal information about you is kept on a secure server and we’d never share your details without your permission.

This Privacy Policy is applicable to all visitors to the website and should be read in conjunction with our Terms and Services. By visiting and using our website, you acknowledge and accept the practices outlined in this Privacy Policy.

 

What is Personal Information?

Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at simenda.com we collect the following Personal Information about you:

Name

Date of Birth

Billing and Delivery Address

Telephone Number

Email Address*

Items ordered

*We also collect your email address when you opt in to join our newsletter.

When else may my information get collected?

Information regarding your visit to simenda.com may be collected by Simenda Jewellery LTD or third party providers of advertisements. This includes:

Your location geographically

Your browser

Your device type

How you were referred to us

Search terms you used to get to us

What you browsed on the website

How long you stayed on the website for

 

Use of Cookies

Our website uses cookies to identify your computer and recognize you from other users to improve your experience. 

 

How do we use your personal information?

We want you to have a great shopping experience at simenda.com so we use your personal information to make it easy for you to browse and place an order.

We may use your information in the ways below:

To process your order, we need to take payment details and know where to deliver your jewellery.

Our postal and courier services have access to your delivery address in order to be able to dispatch your jewellery to your chosen address.

Information regarding your visit to simenda.com including what you have browsed or bought is used to improve your experience on our website.

Managing your order – you’ll need an email address and password to place an order, view any past orders and edit your personal information.

 

We may also contact contact you via the below channels:

 

Email:

We will email you once an order has been placed to remind you of what has been ordered. A further email is sent by Simenda Jewellery LTD to let you know your order has been dispatched. Depending on your chosen method of delivery, one of our partners assisting in the delivery of your jewellery will send you an email with tracking information so you can see where in transit your item is.

We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe button found on the bottom of each communication we send.

 

Phone:

If there is an issue with your order or we need to refund/take any further payments, we may need to call you on the phone.

If you are a winner of a competition, we will use your personal details to notify you that you have won a prize.

 

Post:

Marketing communications may be sent by post if we have had your permission. If you’d like us to stop sending these to you, please notify us via email on info@simenda.com with your full name, door number and postcode.

 

Social Media:

If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.

 

What are your rights?

You have the right to obtain confirmation that your data is being processed, request access to your personal data and the right to be forgotten. You can make a request by email to info@simenda.com or in writing the below address and we will come back to you within 30 days.

 

Simenda Jewellery

Hapiryon 22nd Street

Industrial Zone C

Nazerth Illit 1784101

Israel

 

 

Thank you for visiting simenda.com

This Privacy Policy was last updated on 02.08.19